If you sell goods or services to the Government of Canada, disagreements or disputes can occur from time to time. The Business Dispute Management (BDM) Program offers neutral and confidential resources to Government of Canada suppliers and contract managers when they experience challenges with a contract for which Public Services and Procurement Canada (PSPC) is the contracting authority. The BDM Program operates separately from PSPC operations

The BDM Program provides help with the prevention, early identification and resolution of business disputes through information and awareness activities, and the provision of alternate business dispute management services including consultation, coaching, facilitation, mediation and arbitration.

The Business Dispute Management Program is available to help at any point during the contract lifecycle, for example, when you

• are unsure of the next steps to take to address a business dispute
• believe you would benefit from the assistance of a dispute resolution practitioner
• are seeking options other than more formal resolution approaches such as litigation

For more information, please refer to

• Alternative business dispute management services
• Dispute resolution resources

or contact the Business Dispute Management Program.